ORDERS
HOW DO I DOWNLOAD MY DIGITAL PRODUCT?
Once you buy the product and the payment has been processed, you’ll recieve a PDF file with the link to access your file.
USING THE TEMPLATES
DO I NEED A FREE OR PRO VERSION OF CANVA TO USE THESE FILES?
You need a FREE version of the Canva account. So if you have that already you’re good to go. If not, you can sign up for free.
HOW DO I START USING THE TEMPLATES?
Your downloaded PDF will walk you through the steps. Don’t forget to make a copy of the template in Canva so you can start using the templates.
HOW SOON CAN I START USING THE TEMPLATES?
This is an instant download so the templates are available immediately.
HOW CAN I CUSTOMIZE THE TEMPLATES?
You can change the text, images and colour to suit your brand style & needs.
PRODUCT
DO I GET A PHYSICAL PRODUCT?
This is a digital product and NO item is shipped.
CAN I RE-SELL THE TEMPLATES?
No, you cannot sell these templates as your own. You may use these templates to use with your clients in your business.
REFUNDS, RETURNS & EXCHANGES
CAN I GET A REFUND?
Due to the nature of digital products, refunds will not be issued once an order has been placed and the product has been downloaded. If you are unable to download the digital product please contact me within seven days for assistance. Downloads are closely monitored to ensure you are able to successfully access purchased digital products. I recommend contacting me if you have any questions before you purchase.
CAN I RETURN THE PRODUCTS?
Since this is a digital product, once an order has been placed and the product has been downloaded there is no way to return the product. I recommend contacting me if you have any questions before you purchase.
CAN I EXCHANGE THE PRODUCT AND GET SOMETHING ELSE INSTEAD?
Please read all product descriptions before making a purchase as I do not offer exchanges on digital products. I recommend contacting me if you have any questions before you purchase.
CONTACT
HOW DO I CONTACT YOU?
Please contact me via this form and I’d be happy to help you!